Terms of Sale

1. Who you are buying from

Trader

Emma Pulbrook, The Architect Lab

Trading as

FACECRIME

Registered address

Solmsstraße 10, 10961 Berlin, Deutschland

Company register

Not entered in the commercial register (Handelsregister)

VAT number

[VAT ID, or "not VAT registered"]

Contact

[ORDERS@DOMAIN]

2. Made to order, paid at checkout

Every item in Vol. 1984 is embroidered in Berlin with the wordmark (F*CK META or F*CK ZUCK) and thread colour (black, white or red) you choose. This is a limited first release.

Payment is taken in full at checkout, processed by Stripe. This is disclosed before you pay, on the product page, in the bag and at the checkout screen.

Prices and the Good Citizen discount

Zucks Blindspot balaclavas cost 198,40 €. Before checkout you may take the Good Citizen pledge ("Don't be weird with cameras"); if you agree, each balaclava bought on its own costs 100 €. The pledge is optional: you can always buy at 198,40 €. Dumb Glasses cost 69 €. The Witness Protection Program (one balaclava plus one pair of Dumb Glasses) costs 149 € for everyone; the pledge does not change it. The price you pay is the one shown in the bag and at Stripe checkout before you pay. Dumb Glasses are not embroidered.

Waitlist holds

Joining the waitlist is free and creates no contract and no obligation to buy. On launch day, waitlist members are offered units in the order they joined, for as long as units remain. Each offer is a personal link that holds one unit for 7 days. No payment details are taken and nothing is charged for a hold. If you do not complete checkout within the 7 days, the hold lapses and the unit is offered to others. A contract is formed only when you complete checkout.

3. Delivery

Delivery time

Delivered within 3 weeks of your order being placed.

Territory

Europe: the countries offered in the bag's delivery list.

Shipping cost

Tracked shipping from Berlin with Hermes or DHL, charged by destination and shown in the bag before you pay: Germany 5,90 €, EU 9,90 €, UK and Switzerland 19,90 €, other European countries 24,90 €.

If we cannot deliver within 3 weeks, we will contact you and offer either a revised date or a full refund. If you do not accept a revised date, you are entitled to cancel and receive a full refund without penalty.

Risk passes to you on delivery. If an item arrives damaged, tell us within a reasonable period and we will replace or refund it.

4. Your right to change your mind

Under EU consumer law you have a right of withdrawal. You may cancel this contract within 14 days without giving any reason. The period runs from the day you (or a third party you nominate) take physical possession of the goods.

To withdraw, send a clear statement to [ORDERS@DOMAIN] — an email saying you are cancelling is enough. You do not need a form or a reason. To meet the deadline it is sufficient that you send your communication before the 14 days expire.

You may also cancel at any point before dispatch, including during the pre-order production period.

Effects of withdrawal

We will reimburse all payments received from you without undue delay and not later than 14 days from the day we are informed of your decision. We will use the same means of payment you used, and you will not be charged any fee for the refund. We may withhold reimbursement until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier.

You must send the goods back without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the item.

5. Legal guarantee

Separately from the withdrawal right, you have a legal guarantee of conformity. If an item is faulty, not as described, or not fit for purpose, you are entitled to repair, replacement, price reduction or refund under EU law. This applies for a minimum of two years from delivery and is not affected by anything in these terms.

6. Price and payment

All prices are in euro and shown inclusive of any applicable VAT. Zucks Blindspot balaclavas are 198,40 €, or 100 € with the Good Citizen pledge (section 2) — the figure is the point, not a promotion.

Payment is processed by Stripe. We never see or store your full card details. See Stripe's privacy notice for how they handle payment data.

7. What we do with your data

To fulfil an order we collect your name, delivery address, and email address. We use them to make and send your order, and to contact you about it. We keep order records for as long as tax and accounting law requires, and no longer.

We do not sell your data, we do not profile you, and we run no advertising trackers. The site itself sets no cookies and loads no third-party analytics. Under the GDPR you may request access to, correction of, or erasure of your data by writing to [ORDERS@DOMAIN].

8. Complaints and disputes

Write to [ORDERS@DOMAIN] first and we will try to resolve it. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Nothing here removes your right to bring proceedings in the courts of your country of residence.

9. Nature of the product

FACECRIME is an art project that sells a real, physical garment. The garment is a knitted balaclava with embroidered lettering. It is a piece of clothing and a piece of commentary. It is not protective equipment, it is not a privacy device, and it makes no claim to defeat any specific technology. Buy it because you want the object.

FACECRIME is an independent project and a work of parody and criticism. It is not affiliated with, sponsored by, or endorsed by any technology company. Third-party names appear nominatively, for commentary.